Hyosung Americas Launches Industry's First Mobile App for ATM Operators and Distributors

IRVING, Texas, Oct. 14, 2016 /PRNewswire/ -- Nautilus Hyosung America (Hyosung), the largest and fastest growing ATM provider in the United States, today announced the availability of its new, patent-pending mobile application, for the ISO/IAD channel. MoniMobile allows ATM operators and distributors to manage Hyosung ATMs remotely with the greatest level of ease and efficiency. "MoniMobile Merchant was an industry first, allowing Hyosung ATM Merchants to ditch their operations manual and replace it with a mobile app," said Jason Kuhn, VP of retail product marketing and planning. "Now the power of MoniMobile comes to the ISO/IAD channel with extended video lists, service requests, contact sharing, tech check-in and more."
MoniMobile ISO gives users  all of the features found in the MoniMobile Merchant app, including the ability to scan your fleet for capturing and logging accurate ATM information, error assistance with scanning, prompted corrective actions and much more. Some additional features include:

Extended Video List

MoniMobile ISO comes with everything found on MoniMobile Merchant, but also contains more technical videos such as:
  • WinCE 5.0 (CE) Software load with SD Card
  • WinCE 5.0 (CE) Software load with USB
  • WinCE 6.0 (SE) Software load with SD Card
  • WinCE 6.0 (SE) Software load with USB
  • EMV Configuration Tips
  • EMV Upgrades for various models
  • LaGard Basic e-lock Troubleshooting
  • PCI 3.0 EPP Configuration including:
  • Changing Secure Mode Passwords
  • Changing EPP State IDs and Passwords
  • Changing the EPP State
  • Entering Master Keys

Service Requests

Receive Service Requests created in MoniMobile Merchant sent directly into MoniMobile ISO. Service Request Features Include:
  • View service requests assigned to you
  • Close service requests and include notes on actions taken
  • Reply with a note to the service request assignment
  • Escalate service requests with an optional note for third parties
  • Receive notifications of new service requests assigned to you
  • Receive notifications for closed service requests assigned to you
  • Map for GPS navigation to service location
  • Register ATM into your ATM database service requests

Easy Contact Share

At install, have the merchant get their free download of MoniMobile Merchant and when it's time to provide your contact information to the merchant, you can share your contact details via QR Code generation through MoniMobile ISO.

Tech Check-In

Time and date stamp technician check-in aids in proving service level agreements are met with service agreements and are the perfect partner for the time and date stamp resolution you already have when a service request is closed. Both MoniMobile ISO and MoniMobile Merchant are now available for download on iOS and Android. For more information, download our MoniMobile whitepaper. If you have additional suggestions for MoniMobile, including additional technical videos you'd like to see, please email them to monimobilesupport@nhausa.com or visit us at NAC 2016.

About Nautilus Hyosung America

Hyosung is the North American subsidiary of South Korea-based Hyosung, Inc., a global leader in providing ATMs to the retail off-premises and financial institution markets. Since entering the North American market in 1998, Hyosung has become the largest provider of ATMs in the United States. Hyosung is headquartered in Irving, Texas, and provides research and development support in its Global Software Center in Dayton, Ohio.