Since opening in February 2017, our service operations center (SOC) handles incoming service requests, assigns and dispatches field service engineers, and monitors the progress of repairs, 24 hours a day, 7 days a week. If you need technical support, our operations center is at your service.
Our field service engineers (FSEs) are tracked with the most sophisticated equipment, including a massive 29’ by 9’ high-definition Galaxia LED display surrounded by six separate 75” LCD monitors. The main screen display shows up to the minute reporting of:
- The number of current service calls
- The geographical locations of service requests
- Field service engineer assignments
- The geographic distribution of our FSEs
- Status updates on repairs
In addition to the data displayed on the main screen, the secondary monitors display details on specific repair jobs; details that can help our FSEs work more efficiently in the field. Workers in our SOC can keep our clients posted on the status of their service requests and notify them when the job is complete.