en with smartly designed machines, high-tech software, and a world-class SOC, it’s still the field service engineers (FSEs) who are ultimately responsible for fixing any problems with your fleet. At Hyosung America, we know that maintaining a full force of FSEs located at strategic points across the continent is key to ensuring ATM service technician availability to our customers and clients. If something goes wrong, a technician can be dispatched quickly, thus limiting downtime and saving you valuable business.
In addition to being engineers who are trained to identify and fix numerous problems with your machines, our technicians are personable and comfortable working in your environment. We believe that customer service is at its core- a personal experience; so, we arm our techs with all the tools they need to get the job done. From the representative who handles your maintenance ticket to the FSE who visits your site, you can expect nothing but the utmost professionalism from everyone who represents Hyosung Americas.