Hyosung Provides 24/7 Self-Service Option for IC Federal Credit Union
(Fitchburg, MA) – Hyosung has partnered with IC Federal Credit Union (ICFCU), authorized Hyosung dealer Branchserv, and FIS Global to implement a core integration, for a direct, self-service option that their members can access 24/7. This new partnership, along with our existing mobile and online platforms, is part of IC’s strategic initiatives to create easy and convenient use of banking products for their Members.
IC was the lead beta tester in the core integration of this ITM with The FIS Miser core. While working diligently with Hyosung and FIS, they were able to launch this self-service unit, while still adding enhanced options.
David Pepin, BranchServ President, noted “We are exceedingly proud to lead the industry in the implementation and support of this technology from Hyosung. The ICFCU installation is the latest in many successfully executed dual integrations achieved by BranchServ, and feedback has been outstanding. Customers are touting both cost savings and strong ‘end-user acceptance.’
“Providing a convenient and consistent user experience, across all channels, is one of our core values.” Said Carolyn Perla, the SVP of Retail Banking & Marketing for ICFCU. She continued, “Partnering with someone who can not only deliver and support this ever-changing technology but is dedicated to a forward-thinking philosophy, helps us realize this core value, by offering banking solutions that are easy and accessible for our members. Hyosung is that partner.”
“Working with the IC Federal Credit Union team to deliver the concept they envisioned for better serving their members has been fulfilling and confirms Hyosung’s ability to be a solution provider who believes in the power of partnership,” said Hyosung VP of Software Sales, Joe Militello.
About IC Federal Credit Union
Founded in 1928, IC Federal Credit Union serves six counties in Central Massachusetts: Franklin, Hampden, Hampshire, Middlesex, Norfolk, and Worcester. Throughout their history, IC Federal Credit Union has been committed to improving the well-being of its members through financial education and professional service. IC Federal Credit Union – The Intelligent Choice! Rewarding YOU…everyday! ICCreditUnion.org
Founded in 1999 as a division of Custom Vault Corporation, BranchServ provides security and automation equipment/service for bank branches and credit unions nationwide. This includes six of the ten largest branch banking networks in the United States. The fastest-growing provider in the industry, BranchServ combines a client-driven service focus with unparalleled experience; empowering branch networks to improve operational efficiencies, lower costs, and enhance the end-customer experience. Its leadership in supporting the Hyosung solution and helping financial institutions realize the benefits of implementing this truly transformative technology has been instrumental to adoption. www.branchserv.com
About Nautilus Hyosung
Nautilus Hyosung America is the US subsidiary of Hyosung, Inc., a global leader in providing ATMs, TCRs and software solutions to the retail off-premises and financial institution markets. Since entering the North American market in 1998, Hyosung has been the fastest growing ATM company in North America and the leading provider of recycling branch transformation solutions. Hyosung is headquartered in Irving, Texas, and provides research and development support in its Global Software Center in Dayton, Ohio.