By scanning their Hyosung ATM’s unique QR code, MoniMobile users will immediately have detailed identifying information at their fingertips, including:
• ATM model and serial number
• Terminal ID
• Card reader type
• Encryption PIN pad type
• Location name and address
• Current software version
In the event of an error, merchants can now simply scan a prompted QR code on the ATM screen and the app will provide the error code description and corrective action. Many codes are even accompanied by a video demonstrating how to fix the problem.
In addition, MoniMobile helps merchants with tasks that previously would have resulted in downtime and service calls to the independent ATM deployers (IAD). Now, users can view easy-to-follow how-to videos for routine maintenance activities such as:
• Loading receipt paper
• Loading the cash cassette
• Updating the cash balance in the admin menus
• Clearing a note jam
• Clearing a paper jam
“The foundation of our company is based on innovation” said Nancy Daniels, chief operating officer at Hyosung. “We are proud to continue building on that foundation with the development of this invaluable tool for our industry.”
Hyosung will also be launching a MoniMobile app for independent sales organizations (ISO) later this summer. The ISO-specific app will include technical how-to videos, the ability to receive service requests and escalate service calls, and details on how to load and update software.
About Nautilus Hyosung America
Hyosung is the North American subsidiary of South Korea-based Hyosung, Inc., a global leader in providing ATMs to the retail off-premises and financial institution markets. Since entering the North American market in 1998, Hyosung has become the largest provider of ATMs in the United States. Hyosung is headquartered in Irving, Texas, and provides research and development support in its Global Software Center in Dayton, Ohio.
Contact: Ginger Dearing
Nautilus Hyosung America
Media contact: Daniel Martin