When planning for this latest branch development, Ohio Valley Bank studied consumer demand and evaluated how to make the branch as efficient as possible. The community bank is now planning to transform this latest branch in 2015 by adopting Hyosung’s assisted Branch Transformation solutions. By implementing the Hyosung MX8800 terminal and the MS400A cash recycler, Ohio Valley Bank will be able to direct everyday transactions to this new self-service system and to help streamline their daily branch operations. This will allow for added focus on the customer by moving staff away from the teller line to better engage and educate customers on services specific to their needs. By giving customers control of their banking experience, Hyosung’s solution will allow faster processing time in transactions and the ability to access the branch at any time.
“We chose Hyosung because of its strong position as the market leader in the Branch Transformation technology space. We are confident that the Hyosung banking solution will help us provide a more consumer-centric banking experience,” said Tom Wiseman, President and CEO, Ohio Valley Bank. “Our Virtual Banker shifts the focus of the branch staff so that they can build valued relationships with customers by better responding to their individual banking needs.”
“We believe that by utilizing a combination of technology to transform current and future branches through assisted on-demand servicing, bank employees can be higher-level consultants at each location,” said Mario Perottino, Vice President of Product Planning and Marketing, Hyosung Americas. “Ohio Valley Bank is one of the most progressive community banks in the region and an exciting organization to work with. Organizations like Ohio Valley Bank are extremely influential amongst local retail clients. Hyosung is committed to developing solutions that meet the needs of banks of all sizes so that they stay relevant for their customers in today’s highly competitive marketplace.”
Ohio Valley Bank will be the first community bank utilizing core technology to bring innovation and speed to the banking experience. The implementation of this technology at Ohio Valley Bank comes as a result of tremendous market demand for innovative, customer-centric banking solutions. As rapid digital channel adoption and client demands continue to evolve, Hyosung’s technology allows banks to embrace this transformation to better service branch customers and create a positive assisted self-service experience. Ohio Valley Bank customers can expect to see the Virtual Banker in the Barboursville branch in February 2015.
ABOUT HYOSUNG AMERICA
Hyosung’s vision is to continually create automated financial products and solutions maximizing the convenience, accessibility and trust of our customers by leveraging our creativity, technology, speed to market and people. Hyosung America is a subsidiary of South Korea Hyosung, Inc., a global leader in providing ATMs to the retail off-premises and financial institution markets. Since entering the North American market in 1998, Hyosung America has shipped more than 200,000 ATMs and is the fastest growing supplier in North America. Hyosung America is headquartered in Irving, Texas, and has research and development support in its Global Software Center in Dayton, Ohio. www.nhausa.com
ABOUT OHIO VALLEY BANK
Ohio Valley Bank, established in 1872, operates 14 offices in southern Ohio and western West Virginia. The company is headquartered in Gallipolis, Ohio, and is a subsidiary of Ohio Valley Bank Corp. whose common stock is traded on The NASDAQ Global Market under the symbol OVBC. More information can be found at the Ohio Valley Bank website, www.ovbc.com