NEW MERCHANT, NO PROBLEM
The moniMOBILE helps merchants with tasks that normally generate a phone call or service call for the IAD and, instead, gives detailed, easy-to-follow “how -to” videos for common issues such as:
- How to load receipt paper
- How to load the cash cassette
- How to update the cash balance in the admin menus
- How to clear a note jam
- How to clear a paper jam
ACCURATE FLEET DATA
Keep track of your by ATMs by instantly scanning ATM data into the app such as:
- Location name and address
- ATM serial number
- Cash dispenser software version information
- Card reader type
- EPP type
- Terminal ID information
ACCURATE DATA ALL THE TIME
As technology changes and ATM software is updated, moniMOBILE is also automatically updated. If new error codes are added, moniMOBILE will download the data from Nautilus Hyosung’s servers, making sure you always have the latest information to manage your ATMs.
ERROR CODE SCANS
When your Nautilus Hyosung ATM is updated to support moniMOBILE, a condition that would put the machine out of service will now also produce a QR Code that represents the error code. Merchants can simply scan the code and the app will provide the error code description and corrective action. Many codes are even accompanied by a video demonstrating how to perform the fix.
If need be, a merchant can even request a service call from the error code screen. The moniMOBILE will attach the scan information to the service call request and users will receive an email with all the pertinent location data as well as the current and last 10 error codes. Now there’s no need to make a phone call for service.
With moniMOBILE’s cash totals, Nautilus Hyosung customers can quickly scan balance information into the app and keep a log of their balance scans. The log does the math, allowing users to see bill count and cash balance. Scans are time- and date-stamped and, in the case of multidenomination ATMs, this data is detailed by cassette.
Tired of getting calls for ATM errors that you can’t fi x because you don’t have vault access? The moniMOBILE has contact categories, allowing the merchant to define separate contacts for cash replenishment, service, and supplies.