Personalized Marketing: Greeting, Promotions, Campaigns, and Coupons
Targeted marketing provided during transactions allows you to offers your customers personalized greetings, individual promotions, and targeted campaigns. There are multiple ways to target your customer base and with a variety of conditions. Using ATM interaction to engage directly with customers strengthens your brand and improves your relationship with your customer.
Targeted Marketing and Customer Responses
Campaigns can also be used to capture customer feedback. A targeted marketing campaign can capture whether the ATM user is interested in the offer or capture contact information for a new customer. Campaigns can be used to create customer surveys, offering your customers the opportunity to provide their feedback on the ATM experience or anything surveyed. These customer responses, survey results, and marketing statistics are provided in reports to ensure campaigns are effective.
Customer Experience Personalization
MoniCRM also allows the customer to personalize their ATM experience by selecting language, receipt and transaction preferences. Personalization increases your customers' convenience and speeds up transactions.
