Software

Hyosung has the broadest range, strongest security, and most deeply integrated software solutions in the industry. With Hyosung’s core-integrated, multi-vendor software, our FI customers are transforming their branches by expanding the self-service experience. Similarly, Hyosung delivers a best-in-class set of value-added transactions for our ISO and IAD customers.

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MONIMOBILE ISO

Hyosung presents a premium, interactive solution designed specifically for retail ATM ISOs and IADs: MoniMobile ISO. MoniMobile ISO includes all the features of Hyosung’s MoniMobile Merchant App, with additional features to make ISO service and support more efficient and convenient.



The MoniMobile ATM Mobile App Solution for ISOs and IADs

The MoniMobile ISO app is a version of the standard MoniMobile Merchant app that’s designed with independent operators and deployers in mind. It contains extra information on things like resetting passwords and communication protocols, and will make efficiently managing a fleet of ATMs easier than ever before. In addition to mapping locations of your machines, storing contact info for repair and service personnel and making sure your software has the latest updates, the MoniMobile app can make service requests and monitor their progress. With this ATM ISO solution from Hyosung America, you can make sure your machines stay up and running, and keep you customers and clients happy. For more information on ATM IADs solutions, contact our team today.

MoniMobile ISO Features:

Extended Video List: Contains all the videos as in the merchant version plus more technical videos such as the following:

WinCE 5.0 (CE) and 6.0 (SE) Software load with SD Card or USB EMV Configuration Tips CDU De-Binding No Comm Error LaGard Basic e-lock Troubleshooting PCI 3.0 EPP Configuration including: Changing Secure Mode Passwords Changing EPP State IDs and Passwords Changing the EPP State Entering Master Keys

Service Requests:

Receive Service Requests created in the MoniMobile merchant App directly into MoniMobile ISO

  • View Service Requests assigned 
  • Close Service Requests and include notes on action taken 
  • Reply with a note to the Service Request assignment 
  • Escalate the Service Request with optional note to a third party 
  • Receive notifications of closed and new Service Requests assigned 
  • Map link for GPS navigation to service location 
  • Add an ATM into your ATM list from the Service Request

Easy Contact Share:

You can share your contact details via QR Code generation through MoniMobile ISO

Ability to share groups:

The creator of the group has now the authority to share it with other MoniMobile ISO users.

Tech Check-In:

Provides Time & Date stamp proof of arrival at service location

Note:

For additional suggestions for MoniMobile, including additional technical videos you’d like to see, please email at MoniMobileSupport@nhausa.com. Available on Apple App store and Android Play Store.

Software for Retail
MoniView
Hyosung supports status monitoring
MoniMobile Merchant
Efficient and convenient service
MoniMobile ISO
ISO service and support
Dynamic Currency Conversion
International transactions
Cash Pick-up by Mastercard
Cardless cash for all
Cryptocurrency
Bitcoin transactions
Popmoney
Cardless cash
Cash Denomination Selection
Increase customer satisfaction
Dual Balance
Multiple accounts per transaction