Software

Hyosung has the broadest range, strongest security, and most deeply integrated software solutions in the industry. With Hyosung’s core-integrated, multi-vendor software, our FI customers are transforming their branches by expanding the self-service experience. Similarly, Hyosung delivers a best-in-class set of value-added transactions for our ISO and IAD customers.

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MONIMOBILE ATM SERVICE APP

MoniMobile Merchant helps you with tasks for which you normally have to make a phone call or service call. It gives detailed, easy-to-follow “how -to” videos for common ATM issues facing retailers.



Advantages of a Merchant ATM Mobile Services App

Hyosung America’s MoniMobile Merchant mobile application is designed with today’s retail-based fleet operators in mind. If you manage a network of ATMs, this app is must-have software. Take uncertainty out of the equation with a tool that can solve simple problems and contact a service professional for you if you can’t resolve the issue on your own. This essential ATM mobile service app solution for merchants can store information on all your machines, keep track of their locations, group them by business type, and organize the contact info of support personnel, all from your smartphone or tablet. Update your software with the MoniMobile app today and manage your fleet more efficiently and effectively. Contact Hyosung America to learn more.

NEW MERCHANT, NO PROBLEM

MoniMobile Merchant helps you with tasks for which you normally have to make a phone call or service call. It gives detailed, easy-to-follow “how -to” videos for common issues such as:

  • How to load receipt paper 
  • How to load the cash cassette 
  • How to update the cash balance in the admin menu 
  • How to clear a note jam 
  • How to clear a paper jam

ACCURATE FLEET DATA

Keep track of your ATMs by instantly adding the following ATM data into the app just by scanning a QR code:

  • Location, name and address 
  • ATM type and serial number 
  • Cash dispenser type and software version information
  • Card reader type and software version number 
  • EPP type and software version number 
  • Application software version 
  • Communication type 
  • Terminal ID information

ACCURATE DATA ALL THE TIME

As technology changes and the ATM software is updated, new error codes are added to the app, thus, making sure you always have the latest information to manage your ATMs. Additionally you will always know if your ATM has the most up to date software.

ERROR CODE SCANS

When your Hyosung ATM is updated to support MoniMobile, a condition that would put the machine out of service will now also produce a QR Code that represents the error code. Merchants can simply scan the code and the app will provide the error code description and corrective action. Many codes are even accompanied by a video demonstrating how to perform the fix.

SERVICE REQUEST

If need be, a merchant can even request a service call from the error code screen. The MoniMobile app will attach the scan information to the service call request and users will receive an email with all the pertinent location data as well as the current and last 10 error codes. Additionally, if the Service Technician is using MoniMobile ISO, they will also receive the Service Request on that app allowing for additional features. For more information on MoniMobile ISO, click here.

GROUPS

Now you can easily create groups to categorize your ATMs. For example, if you are a merchant who owns various ATMs at C-stores, restaurants and clubs, you can categorize your ATMs by location or by ATMs you use the most- categories can be customized to fit your needs.

BALANCE LOG

With MoniMobile’s cash totals, Hyosung customers can quickly scan balance information into the app and keep a log of their balance scans. The app does the math, allowing users to see bill count and cash balance. Scans are time-and date-stamped and, in the case of multidenominational ATMs, this data is detailed by cassette.

CONTACT CATEGORIES

Can’t remember who loads your cash and who repairs your ATM? The MoniMobile app has contact categories, allowing the merchant to group contacts as cash replenisher, servicer, and/or supplier.

Software for Retail
Terminal Management
Hyosung supports status monitoring
MoniMobile
Service and support
Dynamic Currency Conversion
International transactions
Cash Pick-up by Mastercard
Cardless cash for all
Cryptocurrency
Bitcoin transactions
Popmoney
Cardless cash
Cash Denomination Selection
Increase customer satisfaction
Dual Balance
Multiple accounts per transaction