Terms and Conditions

Technical Service

Nautilus Hyosung America, NHA, is proud to demonstrate its commitment to provide you consistently delivered, customer sensitive, quality service.

State and Local Taxes

NHA is a U.S. corporation doing business in all 50 states and is required by law to collect state and local sales taxes. If you are tax-exempt, please submit your certificate to our corporate office. Mail to: NHA 6641 N. Beltline Road, Suite 100 Irving, TX 75063 USA

Safe Shipment

NHA makes every effort to package all products properly for safe shipment. For your protection, we suggest you inspect all items upon receipt of order. Record any damages on the delivery receipt, and file a claim with the delivery carrier.

Information Accuracy

NHA hereby disclaims responsibility for the following: prices printed in error; the use or misuse of any products described in this catalog; and any losses incurred through the use of products not in accordance with methods described in this catalog. NHA specifically does not authorize its employees, agents, independent contractors or their agents or employees to recommend any product sold by NHA in any way other than according to manufacturers' current written operating instructions.

Warranty and Limitation of Liability

NHA warrants that the goods supplied will be free of defects in materials or workmanship for a period of 90 days from the date of shipment. We will repair or replace the product promptly upon the customer's return of the defective product to us and a determination that the product is defective. Call us for a Return Authorization Number to expedite the process. This warranty extends only to the original purchaser and is void if the goods are repaired or tampered with by a non-NHA authorized servicer. Any express or implied warranties of merchantability or fitness for purpose are excluded. The remedies provided in this section, and the 30-day money back guarantee are the sole liabilities of NHA for defective materials or workmanship or other claims.

The customer agrees that the customer alone must make the determination of each product's suitability for customer's intended purpose.

The customer agrees that NHA is not an insurer, and the prices are based solely on the value of the goods and are unrelated to the value of customer's property or the property of others located on the customer's premises. NHA makes no guarantee or warranty, expressed or implied, that the goods will avert or prevent occurrences or consequences therefrom which the goods may be designed to detect or avert.

In no event shall NHA or its suppliers, agents or representatives be liable for losses, damages or expenses associated with burglary, robbery, loss, transfers or misdispensing of funds or property, loss of data, interruption of business or for indirect, incidental, special or consequential damages, whether arising under contract, tort, strict liability, or other forms of action, even if NHA has been apprised of the possibility thereof.

Some states do not allow the exclusion or limitation of consequential, special, incidental or indirect damages in certain situations, so the foregoing may not fully apply.

Without modifying the preceding limitations, NHA's maximum liability shall in no event exceed the price of the goods directly causing such liability, or $10,000, whichever is greater. Such maximum liability shall apply if loss or damage, irrespective of cause or origin, results directly or indirectly to persons or property from the performance or nonperformance of NHA-supplied products. The prices charged for the goods reflect the foregoing allocation of risk.

Refund and Exchange Policy

If you are not satisfied with your purchase, call us within 30 days at 972-350-7600, for a Return Authorization Number, and then return the product to us (customized product cannot be returned). We will promptly exchange it or issue a refund, whichever you prefer. Restocking charges will apply. Customized products cannot be returned.