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Modernizing the Branch Cash Economy, A Smarter Approach to Cash Management
Tristan Charles Senior Manager, Branch Strategy & Market Intelligence Even as digital applications and contactless payments continue to grow, cash remains a steady force in the U.S. economy. According to the Federal Reserve Diary of Consumer Payment Choice, cash still accounts for 14% of all payments and is the third most popular way individuals choose […]
How AI is Powering the Next Generation of ATMs
As the ATM and cash landscape continues to see drastic change and digital banking accelerates, the role of the ATM is being fundamentally reexamined. Once viewed as a simple transaction device, the ATM is now positioned to evolve through the application of artificial intelligence (AI) into a strategic extension of the bank’s digital and physical […]
Redefining Next-Generation Branch Innovation: Self-Service Technology
Bank branches have long been established as a representative channel for financial services. However, the spread of digital banking and changes in customer behavior, expectations, and approaches are redefining the role of physical branches. Unique functions such as complex financial consultations, document processing, and large cash transactions are difficult to fully replace with digital channels, […]