(Newark, OH) – TrueCore Federal Credit Union is headquartered in Newark, OH just thirty minutes east of Columbus, OH. They currently have four branches in Licking County, Ohio. As TrueCore was opening its newest branch, they needed to also replace some aging ATMs. They took the opportunity to invest in technology that could assist with both tasks; replacing the functionality of the ATMs and assisting in opening a better and smarter branch for their members. They decided to partner with authorized Hyosung reseller Cornelius Systems in order to accomplish both of these tasks.
The Hyosung terminals being directly integrated into the credit union’s core banking platform allows TrueCore to automate more than 90% of standard teller transactions. This enables a new, universal banking staffing model that meets member needs for advanced transactions and consultations in a thorough, fast and efficient manner. Members are now able to perform nearly all transactions through self-service terminals 24/7 and with personalized support during lobby hours. This new staffing model is extremely flexible with tellers able to easily change branch locations to meet shifting demand.
Jason Hall of TrueCore Federal Credit Union said in a statement, “The Hyosung ITMs provide the credit union with more agility in the way we serve our members. Staffing needs have become more flexible, allowing us to have experts available at any branch at all times.”
“Being able to build that connection between their Hyosung ATMs and their core banking platform really drove TrueCore’s vision to become a reality. We were able to give their members 24/7 access to all of their accounts and complex transactions while freeing up staff to assist members looking for that one-on-one attention during branch hours” said Joe Militello, the Hyosung Vice President of Software Sales.
TrueCore and Hyosung are extremely happy with this partnership and hope to continue to modernize the member experience with no detriments to the exceptional member service they are dedicated to providing.
About TrueCore Federal Credit Union:
TrueCore FCU has a mission “To enrich our community.” They are member-owned and not-for-profit which allows them to return excess earnings to those who bank with TrueCore in the form of better rates, lower fees, and more services. Those who reside, work, attend school, worship, or volunteer in Licking County may become a member. There is no membership fee, and once you are a member, you can always be one. They invite you to be part of their family.
About Nautilus Hyosung:
Nautilus Hyosung America is the US subsidiary of Hyosung, Inc., a global leader in providing ATMs, TCRs and software solutions to the retail off-premises and financial institution markets. Since entering the North American market in 1998, Hyosung has been the fastest growing ATM company in North America and the leading provider of recycling branch transformation solutions. Hyosung is headquartered in Irving, Texas, and provides research and development support in its Global Software Center in Dayton, Ohio.
About Cornelius Systems:
Since 1971, Cornelius Systems has partnered with financial institutions in Michigan, Ohio, Indiana and Kentucky to provide best in class cash handling and branch transformation solutions. Based in Clawson, MI Cornelius Systems professional sales and factory-trained service team, backed by a dedicated internal service organization, provide prompt and professional solutions for all of your Hyosung needs.