Hyosung thrives because of the dedication and talent of our incredible team. Every month, we spotlight an employee who has made a remarkable impact through hard work and passion. This February, we are proud to celebrate Janice Findling, Vice President of Service Account Management and Deployment, as our Employee of the Month.
Since joining in November 2023, Janice has played a key role in strengthening customer relationships, driving process improvements, and supporting major contract renewals. With a career dedicated to service excellence, she fosters a culture of collaboration, clear communication, and empowerment, ensuring her team delivers outstanding results. Congratulations, Janice, on this well-deserved recognition!
Meet Janice Findling
Vice President of Service Account Management and Deployment
Q: How long have you worked at Hyosung? What was your start date?
A: I have been with Hyosung for about 16 months. I began on November 6th, 2023. The time has flown by!
Q: Can you tell us a little more about your background and how you joined the company?
A: I have spent my entire career in this industry, working for several OEMs, always in Service roles. I started as a Systems Engineer, supporting financial and retail clients in the commercial and government sectors. Over the years, I led Deployment/Installation teams, Service Account Management teams, and Solution Architects, eventually taking on a role in Service Offer Product Lifecycle Management. While I was considering a shift outside the industry, I learned about Nancy Daniels’ transformation efforts at Hyosung. Speaking with her completely energized me about the opportunities here, and I knew I wanted to be a part of it.
Q: What was your first impression of Hyosung?
A: When I joined Hyosung, I was impressed with our customer-focused approach. I truly believe our products and service philosophy are innovative differentiators in the market. Every company claims to be innovative, but I genuinely see it in action here. Unlike other OEMs that have been around for decades, we are a younger company with tremendous opportunities to shape the future of our industry.
Q: Are there any important skills or attributes for someone pursuing a career here? Is there anything unique about your team’s approach?
A: Absolutely! Since we are a growing company, being flexible, detail-oriented, and collaborative is key. We need people with an entrepreneurial spirit who love to make things happen. I strongly believe in a team culture where members feel empowered to make decisions that are in the best interest of both our customers and our company.
To create this environment, it’s essential to provide clear role expectations, ongoing communication, and continuous feedback. I take a hands-on approach to understand the details, but I also trust my teams to make informed decisions that drive our business forward.
Q: Can you tell us about your role and summarize your day-to-day responsibilities?
A: Simply put, I am responsible for our service relationships with customers. My teams include Service Account Management, Deployment, and MS. Over the past year, I’ve worked on major contract renewals and supported new contracts and amendments to drive profitable business growth.
On a daily basis, I collaborate with sales teams on new opportunities, assist my teams in resolving customer challenges and escalations, and ensure we meet our service commitments. A recent example is the cross-functional team workshop that the Deployment team is hosting to enhance our installation process.
Q: What inspires you every day?
A: Anyone in Service has an innate desire to help and improve things. I constantly seek ways to make processes better, and I’m inspired when I see a real impact on our customers and team.
Q: Where do you see yourself in five years?
A: I want to look back and clearly see the positive impact I’ve had on our teams, customers, and company. If we aren’t providing better service, becoming more profitable, or improving efficiency, then I haven’t done my job. And when I do succeed? You’ll find me sitting on a beach!
Q: What do you like to do outside of work?
A: I love being outdoors—hiking, kayaking, or simply walking. If I can be near water, even better! It helps clear my mind and improve my thinking.
Q: Do you have a favorite memory or standout accomplishment at Hyosung?
A: My favorite moments are when customers and associates come to me unsolicited and say they see and feel the impact I’m making in our service operations and team dynamics. Those moments validate the work we’re doing.
Janice’s passion, leadership, and commitment to excellence make her an invaluable part of Hyosung. We are proud to recognize her as February’s Employee of the Month, and we can’t wait to see how she continues to make an impact in the future!
