How to Improve the ATM Customer Experience

Although people rely on debit and credit cards, and card-less mobile banking apps for transactions, there is still a considerable demand for retail ATM machines. In addition to providing cash, these machines enable users to deposit checks, which further increases the customer demand for readily available ATMs. However, merely having a sufficient number of them in your retail locations isn't enough. It's also necessary to actively look for ways to enhancing the customer experience. 

Speed of use

Modern life is fast-paced. Consumers don't want to use an ATM that takes a long time to process transactions or navigate from one screen's options to the next. You can make your machines more user-friendly by upgrading to retail ATM machines that offer greater speed. This will benefit the customer who is actively using the machine and those waiting in line behind the user. 

Ease of navigation 

An ATM machine's ease of use works hand-in-hand with the speed of the transactions. Therefore, it's crucial to select machines that feature an intuitive design that allows customers to quickly find what they need and select the appropriate transaction. Customers become easily frustrated if they have to search for too long. 

Customizable based on the environment 

Today's ATMs offer customizable options unheard of when they first became available. These options will enhance the customer experience. For instance, consider upgrading your fleet with retail ATM machines that feature brightness controls. When placing the ATM in a location with dim lighting, you can increase the brightness to allow customers to easily use the machine, no matter the time of day or where it is located. 

Contemporary aesthetics

Do your retail ATM machines look as though they were installed before Blockbuster was founded? Modern consumers find outdated aesthetics to be unappealing and off-putting. Further, this speaks to more than a cosmetic issue. ATM machines in retail businesses that look outdated are perceived as having poorer security and fewer functions. In addition, outdated machines are considered more difficult to use, with a non-intuitive interface. These assumptions aren't always misconceptions. Quite often, if a machine looks outdated, it is. 

In short, one effective way to improve customer experience is to partner with a retail ATM machine provider that offers a suite of ATM machines with modern appeal and contemporary design. Your customers will be more likely to use these ATMs, and they will be more likely to have a favorable opinion of the entire premises. 

Upgrade your retail ATM machines with inspiring technology 

At Hyosung America, we specialize in creating next-generation technology that inspires and delights customers. Our suite of Hyosung ATMs includes machines that are designed to enhance the retail experience. You can truly modernize your retail ATM fleet with Hyosung retail ATM machine solutions. They offer an intuitive experience and reliable security.  

Contact us today to learn more about transforming your fleet of retail ATM machines with Hyosung solutions that minimize operating costs while introducing innovative features.