Hyosung has the broadest range, strongest security, and most deeply integrated software solutions in the industry. With Hyosung’s core-integrated, multi-vendor software, our FI customers are transforming their branches by expanding the self-service experience. Similarly, Hyosung delivers a best-in-class set of value-added transactions for our ISO and IAD customers.
Maximize each teller’s potential and give your customers a quick and simple banking experience. ActiveTeller automation from Hyosung America will allow your employees to work more efficiently and shorten wait times for your customers. Supporting both tablets and teller workstations, our solution provides a “many terminals to one teller” implementation that frees the FI personnel from behind the counter. A high-tech hybrid of the standard ATM machine experience and time-tested teller service, our ActiveTeller branch transformation provides the best of both worlds. Over time, even a moderate increase in labor efficiency can lead to substantial savings, and your customers will appreciate completing a range of transactions with speed and ease.
Leo Simard
Vice President/Director of Retail Sales and Member Experience, St Mary's Bank
Refreshed Branch Experience
Though more and more banking services can be performed online, the branch experience is still key to attracting and retaining customers. The Hyosung America ActiveTeller branch transformation system gives you the tools and technology you need to expedite transactions throughout the day while maintaining the brand your visitors expect.
Streamlined Transaction Process
Every financial institution wants to keep its customers happy, but it’s smart business to keep your employees happy too. Inefficient customer load management can lead to overworked, distracted employees who are prone to making costly mistakes and providing poor customer service overall. Our ActiveTeller system streamlines the transaction process, which reduces stress and fatigue. Your tellers will have higher morale, and your branch will run more smoothly as a result.
New Age Branch Transformation Interface
Customer interaction with ActiveTeller machines is designed to be like standard ATM service, but with additional transaction options. Video interaction between teller and customer is possible when necessary, though most transactions may be completed with the aid of multi-choice menus. This cutting-edge branch transformation interface can be configured to meet your FI’s rules concerning withdrawal amounts, check cashing, constraints on check acceptance, and a host of other variables. Though most ActiveTeller machines are placed inside banks to process customers waiting in line more quickly, this smart software can also work with drive-up or remotely placed ATMs.
Begin The Branch Transformation Journey
An industry-leading manufacturer of banking hardware and software, Hyosung America has a reputation for finding innovative solutions that work for both businesses and their customers. If you’re interested in improving the customer experience in your branches while decreasing the workload on your employees, ActiveTeller solutions may be the answer. Contact us today to learn what this state-of-the-art product can do for you.
