Hyosung and Bancsource Upgrade Lubbock-Based Credit Union With 5 New ITMs
(Lubbock, TX) August 28th, 2020 – ALLIANCE Credit Union, of Lubbock, TX, recently teamed up with Hyosung and Bancsource to launch a line of ALLIANCE Express Terminals for their members. The credit union opened a new branch in July and made plans to install two new Interactive Teller Machines (ITMs) that offer their members an incredibly efficient way to make cash and check transactions. During the process of installation at the new branch, the credit union opted to add two additional ITMs to an existing branch located in the Medical District, and another machine at their main branch to give their members a true self-service experience. In total, Hyosung and Bancsource were able to upgrade the credit union with five new machines that require no contact with any banking personnel.
Installing Hyosung’s ITM created a significant transformation for the credit union’s new and existing branches. This was the first core connected integration with CMC Flex core customers, a challenge that Bancsource and Hyosung were able to tackle by working in great cooperation with each other. The upgrades allowed the credit union to have more agility in the way they serve their members. Staffing has become more efficient by allowing employees to focus on members in the lobby that need advanced transactional help or are opening new accounts. Additionally, this has allowed many ALLIANCE members access to the full spectrum of financial services, both after-hours and on weekends. Overall, the implementation of Hyosung’s ITMs and Bancsource’s core-integrated solutions, have provided quality financial services solutions for the credit union’s community.
“ALLIANCE is proud to further our technology capabilities to better serve our members and meet their unique needs for access to their financial services. We love the idea of our members being able to conduct their business 24/7 at our ALLIANCE Express Terminals.” Said Abbie Jones of ALLIANCE Credit Union.
Jeff Chick, the CEO of Bancsource, had this to say about the project, “ALLIANCE Credit Union, in Lubbock, TX, completely changed their member transaction experience over the last few months with the Bancsource/Hyosung Branch Transformation solution. Their FLEX core-integrated solution has eliminated the need for members to come into branches for 90% of in-branch transactions, which provides members a true self-service experience. ALLIANCE Credit Union is a financial institution technology leader in West Texas, who has enhanced Member Experience with this self-service delivery investment in their ATM/ITM network.”
Bancsource is an independent industry leader of financial technology sales and service solutions in the US market. For over 35 years, Bancsource has provided financial and payment processing solutions with convenient, value-added services that improve customer experience and efficiency. Bancsource is positioned with an expansive continental service footprint, allowing them to fulfill a variety of service and technology needs for their clients. Bancsource is headquartered in Springfield, Missouri.
About Hyosung America:
Hyosung America is the US subsidiary of Hyosung, Inc., a global leader in providing ATMs, TCRs and software solutions to the retail off-premises and financial institution markets. Since entering the North American market in 1998, Hyosung has been the fastest growing ATM company in North America and the leading provider of recycling branch transformation solutions. Hyosung is headquartered in Irving, Texas, and provides research and development support in its Global Software Center in Dayton, Ohio.