Hyosung began expanding its service offerings within the ATM space over the past twelve months and is already on pace to more than double its’ field service engineers (FSEs) from 350 to over 700 within the next few years.
In addition to Hyosung’s personnel growth, the company’s state-of-the-art service operation center (SOC) is expanding with new capabilities. The company is proud to announce new tools that allow for real-time visibility and reporting on service level agreements (SLAs). The new service features also allow for frictionless turn-around time on maintenance as well as a more streamlined call management system based on GPS and accessibility.
“Our sustained growth and momentum are a true testament to the value and trust our clients put in Hyosung,” said Sungmahn Kim, chief operating officer, Nautilus Hyosung America. “We’re honored to be able to offer our clients the industry’s most advanced and comprehensive service offerings from end-to-end.”
About Nautilus Hyosung America
Hyosung is the North American subsidiary of South Korea-based Hyosung, Inc., a global leader in providing ATMs to the retail off-premises and financial institution markets. Since entering the North American market in 1998, Hyosung has become the largest provider of ATMs in the United States. Hyosung is headquartered in Irving, Texas, and provides research and development support in its Global Software Center in Dayton, Ohio.
Media contact: Daniel Martin