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As Banks Transition To Digital, ATMs Become Crucial Customer Touch Points

As Banks Transition To Digital, ATMs Become Crucial Customer Touch Points

As Banks Transition To Digital, ATMs Become Crucial Customer Touch Points In the first 50 years since it was introduced in 1967, the ATM didn’t change much, offering the same basic functions like withdraw cash, deposit funds and check account balance. ATMs are finally beginning to play a different role, however, thanks to a movement known as bank transformation. […]

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Happy Hyosung

Happy Hyosung

by Hank Schlesinger When Nautilus Hyosung America Inc., based in Irving, Texas, recently marked its 20th anniversary in the U.S. market, the company had every good reason to celebrate. Perhaps the best thing to celebrate was Hyosung’s leading position as supplier of ATMs in America. Hyosung’s rise to the top since entering the North American […]

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Minnesota FI, IAD partner on personal teller machine project

Minnesota FI, IAD partner on personal teller machine project

Nov. 7, 2016 — NuSource Financial and Heritage Bank, an institution with offices serving customers in Minnesota and Iowa, are partnering in a branch transformation project featuring “next generation” personal teller technology from Nautilus Hyosung. Customers of the Wilmar, Minnesota-based FI will be able to use self-service technology to perform transactions that previously only live […]

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Hyosung puts down stakes in North Carolina

Hyosung puts down stakes in North Carolina

IRVING, Texas, Oct. 26, 2016 /ATM Marketplace/ — Nautilus Hyosung America is marking continued record-breaking growth in the U.S. with a new office in Charlotte, North Carolina, the company announced in a press release. The new location will serve the company’s financial customers. “When we go into business with our financial customers, it’s truly a partnership,” […]

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Branch transformation and the role of the self-service device

Branch transformation and the role of the self-service device

October 13, 2016 By Suzanne Cluckey “What is the customer experiencing when using a self-service device, and how is the customer experience being enhanced through the use of that device?” This question set the stage for “ATMs and self-service devices: Similar but not the same,” a panel discussion at the recent Bank Customer Experience Summit […]

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