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Retail Insights

Hyosung’s commitment to research and development enables us to deliver state-of-the-art solutions that meet the ever-changing needs of the industry. We track industry trends and emerging technologies to inform our development processes and partner with our clients to help them stay ahead of the industry.

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Unmanned stores are becoming more popular along with advances in digital technology and recent non face-to-face trends. With an unmanned system based on artificial intelligence (AI) and internet of things (IoT) technology applied to stores, the physical store provides convenience of in store-purchasing to the consumer while providing your business with customer data that was previously only available to online sellers. These advancements provide you with the opportunity to collect and utilize such data.
As digital environments become increasingly useful, they can become significantly more complex as well, if you don’t have a strategy for digital growth. You have to plan to offer the best customer experience by seamlessly integrating online and offline channels. Omnichannel communication can provide your store a competitive advantage. Communication with customers based on face-to-face shopping as well as digital interactions can help provide them a better service whether it is online or in store. Mobile apps, chat bots, social media, and in-store shopping habits can all help you better understand your customers to provide them with a personalized experience, every time.
Employees spend a lot of time on low-value tasks such as ordering, taking payments, adjusting prices, checking inventory, and preparing simple food. In retail, many tasks can be automated by robots and technology. This frees up time for your employees to focus on valuable tasks like generating revenue and customer service.

IoT sensors improve accuracy of inventory management and enable real-time sharing and management of all kinds of information on product movement and status. Because of this, warehouse management and inventory inspection become much easier, whether your distribution center is large or small. Many of these solutions easily scale with your business. Unmanned systems using computer vision and logistics robots are often utilized during inspection and product picking. Along with the growth of ecommerce, we have seen growth in development of autonomous delivery robots and short-distance delivery services.